FAQs

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How do I track my package?

Why Can't I Track My Order On The Website？

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.  Haloplasma.com reserves the right to deny any return request.

What Are Your Shipping Details?

We ship worldwide, except Brazil.

Asia: 5–7 business days
Europe & North America: 7–10 business days
Other regions: 15–20 business days
Please note that delivery times may vary due to customs clearance or other unforeseen factors.

Orders are processed within 3–5 business days. After shipment, tracking information may take 3–7 days to update.

What Is the Difference Between Standard Shipping and Expedited Shipping?

Expedited shipping gives your order priority handling, so it can move faster when shipping delays or bottlenecks occur. Standard shipping does not include this priority. If you want your package to arrive sooner, you can choose expedited shipping, and we’ll prioritize the processing and shipment of your order.